Your data, handled with care.

Last updated: 2026

Who we are

IBC Tote Recycling Services operates ibctoterecyclingservices.com and provides buying, selling, reconditioning, recycling, rebottling, and transport services for IBC totes across the Nationwide, USA. Our mailing address is 8798 N Pioneer Rd, Peoria, IL 61615. You can reach us any time at info@ibctoterecyclingservices.com. We do not operate a phone line; all contact is by email.

What information we collect

When you submit our quote or contact form, we collect the details you choose to provide, which may include:

• Your first and last name
• Email address
• Phone number (if you choose to provide one)
• Company name
• Location details — city, state/province, and postal code
• Your message and any project details you include
• Quote specifics — product type, quantity, selected service, and grade (for example food-grade, industrial, reconditioned, rebottled, or new)
• The source URL — the page you were on when you submitted the form, so we understand the context of your request

We do not knowingly collect any sensitive personal information, and we ask that you not send us any through the form.

How we use your information

We use the information you submit for a single purpose: to respond to your inquiry and provide a quote or answer, by email, typically within one business day. We may reference the details you provided in follow-up email correspondence about your request. We do not use your information for unrelated marketing without your consent.

How your submission is processed

Form submissions are transmitted to and processed through a third-party lead-management API (1db) that routes your request to our reclaim team. This provider acts on our behalf to deliver your inquiry to us; the data is used only to respond to you. We select service providers that handle data responsibly and limit access to what is necessary to perform their function.

We do not sell your data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Full stop.

Cookies and analytics

We keep tracking minimal. The site may use essential cookies required for basic functionality and, at most, privacy-respecting aggregate analytics to understand which pages are useful. We do not build advertising profiles about you. You can control or block cookies through your browser settings; the site remains fully usable — including our quote form — with cookies disabled.

Data retention

We retain the information from your inquiry only as long as needed to respond to you and to maintain a reasonable record of our business correspondence, after which we delete or anonymize it. If you become a customer, we may retain records as required for accounting, tax, and legal obligations.

How to request deletion

You can ask us to access, correct, or delete the personal information you submitted at any time. Just email info@ibctoterecyclingservices.com from the address you used, and we'll take care of it promptly.

Children's privacy

Our site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be reflected on this page. Your continued use of the site after an update constitutes acceptance of the revised policy.

Contact us

Questions about your privacy or this policy? Email info@ibctoterecyclingservices.com or visit our contact page. See also our Terms of Service.